← Back to Attendance Pro · Privacy Policy
If you need help with login, attendance check-in, leave requests, permissions, or any other issue with the Attendance Pro app, please contact our support team:
When contacting support, please include your full name, employee ID, office or division, a brief description of the issue, and screenshots if possible. This helps us resolve your request faster.
Attendance Pro helps MSPDCL employees and authorized staff manage daily workforce activities, including:
Administrators manage employees, offices, reports, and settings through the web portal at attendancepro.mspdcl.in.
Make sure you are using the email and password provided by MSPDCL HR or IT. Check that your account is active and that you are entering the correct credentials. If you forgot your password or your account is locked, contact support or your office administrator to reset access.
Attendance Pro may restrict login to a registered device for security. If you changed phones or see a device authorization error, contact your administrator or support to reset your registered device.
Enable location services for Attendance Pro in your phone settings and allow precise location access. Make sure you are within your assigned office geofence, GPS is turned on, and you have a stable internet connection. Try moving to an open area if GPS signal is weak indoors.
Field attendance requires location permission set to Always Allow on iOS or the equivalent background location permission on Android. Tracking runs only during an active field shift and stops automatically when the shift ends. If tracking does not start, confirm that your account has field attendance enabled and that all required permissions are granted.
Ensure your face is clearly visible, well lit, and centered in the camera frame. Remove masks or obstructions where policy allows. If verification remains pending, your administrator may need to review and approve your enrollment photos.
Attendance Pro needs camera access for check-in selfies and face verification, and may need photo library access for profile or supporting images. Open your device settings, find Attendance Pro, and enable the required permissions.
Make sure notifications are enabled for Attendance Pro in your device settings and that Do Not Disturb or battery optimization is not blocking background alerts. Log out and log back in if notifications recently stopped working after an app update.
Use the correction request feature in the app if available for your account. Provide the date, reason, and any supporting details or photos. Your approver will review the request through the normal workflow.
Submit leave requests through the Leave section in the app. For policy questions, balance discrepancies, or approval delays, contact your reporting manager or MSPDCL HR in addition to app support if needed.
Attendance Pro may request the following permissions depending on your role and features enabled:
For more detail on how data is collected and used, see our Privacy Policy.
MSPDCL administrators and managers can sign in to the web portal at attendancepro.mspdcl.in/login to manage employees, offices, attendance reports, leave approvals, and system settings. For admin access issues, contact MSPDCL IT or email mspdclofficial@gmail.com.